Terms and Conditions of Service

Clause 1 Purpose

These Terms and Conditions of Service (“Terms and Conditions”) are made between Treasure Factory (Thailand) Co., Ltd. (hereinafter referred to as the “Company”) of the one part, and any individual who registers for the Company’s membership program (hereinafter referred to as the “Member”) of the other part, for the purpose of enabling the Member to collect Points through the Membership Application and redeem benefits as determined by the Company.

Clause 2 Definitions

For the purpose of these Terms and Conditions:

“Company” means Treasure Factory (Thailand) Co., Ltd.

“Member” means any customer who registers with the Company as a member under the Company’s membership program.

“Membership Application” means the application used for the Company’s membership program, where Members can collect, redeem, and access membership services.

“Personal Data” means any information relating to an individual which enables the identification of such individual, either directly or indirectly.

“Points” means the units granted by the Company to a Member upon the purchase of products or performance of transactions under the conditions prescribed by the Company, which may be redeemed for benefits as announced by the Company.

“Service” means the membership loyalty program operated by the Company for point collection.

Clause 3 Qualifications and Obligations of Members

In the event that an applicant for membership falls under any of the following categories, the Company reserves the right to reject such application without the need to provide any reason:

A minor (under 20 years of age), an incompetent person, or a quasi-incompetent person, without the consent of a legal representative, guardian, curator, or other person legally authorized to act on their behalf.

A person associated with organized crime groups, or whom the Company considers to be involved with, or to support, such groups.

A person who provides false, inaccurate, or incomplete information, in whole or in part, during the registration process.

A person who has previously breached a contract with the Company, or whom the Company considers to be related to a person who has breached such contract (including those deemed by the Company to have committed, or be at risk of committing, any prohibited acts under these Terms and Conditions).

A person whose membership has previously been revoked under Clause 12.

Any other reasonable grounds on which the Company deems the applicant unsuitable, including reasons necessary for business operations, compliance with applicable laws, system security, or the prevention of damage or fraudulent activities.

Members affirm that the personal data used for registration is accurate, current, and their own, and that registration has been completed personally. In the event of any change to the registered information, the Member shall promptly notify the Company.

Members shall exercise due care in managing their account information and access rights to the membership system. Members must not disclose login information, transfer, assign, sell, or allow others to use their membership rights in any manner. Members shall be responsible for any damages arising from improper management of their account or devices, or from unauthorized access or use of their account by third parties, under any circumstances.

Clause 4 Prohibited Acts

Members shall not engage in any of the following acts. In the event that such acts cause damage to the Company or to any third party, the Member shall be liable for full compensation of such damages:

1. Breach of these Terms and Conditions or any rules of use separately prescribed by the Company.
2. Conduct in violation of applicable laws and regulations.
3. Fraudulent acts, threats, or harassment against the Company.
4. Acts contrary to public order or good morals.
5. Infringement of the Company’s or any third party’s intellectual property rights or other rights.
6. Causing damage, nuisance, disturbance, or inconvenience to the Company or any third party.
7. Transmitting to the Company any information that:

contains excessively violent or cruel expressions;

contains content that is unlawful, contrary to public order or good morals, or that supports criminal or socially harmful activities;

damages the reputation or credibility of the Company; or

contains computer viruses or other harmful programs.

1. Placing an excessive burden on the Service’s systems or networks.
2. Reverse engineering or analyzing the Company’s software or systems without authorization.
3. Unauthorized access to the Company’s systems or networks.
4. Impersonating or misusing the name of another person.
5. Acts that interfere with or obstruct the provision of the Service.
6. Providing benefits to organized crime groups.
7. Directly or indirectly engaging in, supporting, or attempting any of the prohibited acts set forth above, or any other act that the Company deems inappropriate.

Clause 5 Member Benefits

The Member acknowledges and agrees that the benefits offered by the Company may vary for each Member, depending on the Member’s purchase history, the promotion programs for each type of product, and/or the Company’s marketing policies.

Clause 6 Accumulation of Points

6.1 Members shall receive Points from purchases or activities at the rates and under the conditions separately announced by the Company from time to time, subject to the Company’s policies or marketing campaigns in each period. Points shall be calculated based on the total amount on the receipt (inclusive of VAT).

6.2 Points must be accumulated at the time of payment at the point of sale, in accordance with the procedures prescribed by the Company (e.g., presenting a digital membership card/QR code via LINE or the connected application). Members can check their accumulated Points on the store receipt or via the Membership Application.

6.3 In the event that a Member forgets to bring their device or fails to present membership rights at the time of payment, Points cannot be retroactively granted, except where the Company exceptionally approves as a special case. Such approval shall be processed only at the branch where the purchase was made and subject to complete supporting evidence as required by the Company.

6.4 If a Member has multiple devices or multiple accounts, the Company does not support the combination, transfer, or consolidation of Points across devices or membership accounts.

6.5 The Member acknowledges and agrees that the accumulation of Points from purchases shall be in accordance with the Company’s promotional programs for each type of product and/or the Company’s marketing policies. Certain products or services may be excluded from Point accumulation, may be subject to special rates, or may have an accumulation cap, as separately announced by the Company from time to time.

Clause 7 Redemption and Use of Benefits

7.1 Redemption Rate: Each Point may be redeemed as a discount of 1 Baht, applicable in whole Baht amounts starting from 1 Baht.

7.2 Points may be redeemed at all of the Company’s retail stores, unless otherwise announced by the Company or subject to specific store or campaign conditions.

7.3 Points may not be used to pay for delivery charges or for purchases made through online channels.

7.4 Points are not cash and may not be sold, exchanged for cash, transferred, or assigned to another person or account.

Clause 8 Returns of Products and/or Points

8.1 In the event that a Member returns a product, the Points redeemed as a discount for that purchase shall be reinstated to the Member’s account, and the Member shall receive a cash refund equal to the actual amount paid.

8.2 The Member acknowledges and agrees that if a product is returned, the Member must return to the Company any Points that were granted in respect of such product.

Clause 9 Validity of Points

Points are valid for one (1) year from the date they are granted.

Clause 10 Membership Term

Membership does not have a fixed term of validity.

Clause 11 Suspension, Forfeiture, or Cancellation of Points and Benefits

The Company reserves the right to temporarily suspend, revoke, or invalidate, in whole or in part, any Points and/or benefits of a Member without prior notice if any of the following circumstances are found or reasonably suspected:

1. The Member violates these Terms and Conditions or any applicable laws and regulations.
2. The Member engages in any fraud, falsification, or dishonest act to obtain Points or to redeem benefits.
3. The Member impersonates another person, misuses another person’s account or device, or operates multiple accounts to take unfair advantage of the system, including attempts to combine, transfer, or move Points between devices/accounts without authorization.
4. The Member transfers, permits use of, or sells their Points or benefits to another person.
5. Any other reasonable circumstance deemed necessary by the Company to prevent damage or loss.

The Company shall not be liable for any damages arising from such actions, except in cases where such damages result from the Company’s willful misconduct or gross negligence.

Clause 12 Termination of Membership

12.1 The Company may terminate a Member’s membership in any of the following circumstances:

The Member engages in any act described under Clause 11;

The Member fails to use the services or has no account activity for a continuous period exceeding the duration specified and announced by the Company from time to time through its official channels (such as the Membership Application or the Company’s website).

The Company has reasonable grounds relating to business operations, system improvements, or other appropriate reasons.

12.2 f a Member wishes to terminate their membership, such request may be made directly through the Membership Application.

12.3 Upon termination of membership for any reason, all accumulated Points and benefits of the Member shall immediately expire and may not be reclaimed, redeemed for cash, or exchanged for any other benefits. In the event of a new registration, any Points and benefits previously accumulated under the former membership shall be deemed expired and cannot be transferred or reinstated.

Clause 13 Suspension or Termination of Services

The Company reserves the right to suspend or terminate, in whole or in part, the membership point system services without prior notice in any of the following circumstances:

1. Scheduled or emergency maintenance, improvement, or repair of the system;
2. Failure of computer systems, communication circuits, or other technical issues, including excessive system load, unauthorized access, or cyberattacks;
3. Force majeure events such as natural disasters, fire, flood, earthquake, lightning, power outage, or other events beyond the Company’s reasonable control;
4. Any other reasonable grounds, including but not limited to business operations, system security, legal compliance, or the prevention of damage or loss.

Clause 14 Amendments to Terms and Conditions

The Company reserves the right to amend, supplement, or modify these Terms and Conditions, including membership terms and benefits. Notification of such amendments shall be made in writing through and/or via the Membership Application. The Company may implement such amendments without prior notice or, where appropriate, with prior notice as deemed reasonable. Continued use of the services after the effective date of the amendments shall constitute the Member’s acceptance of such changes. In the event of any dispute, the decision of the Company shall be final.

Clause 15 Intellectual Property Rights

All intellectual property rights related to the services shall remain the property of the Company or the licensors granting rights to the Company. Authorization for Members to use the services under these Terms and Conditions shall not be construed as a transfer of such intellectual property rights.

Clause 16 Limitation of Liability

16.1 The Company does not represent or warrant that the services, functions, or content will meet the Member’s specific purposes, or that they are accurate, complete, up to date, secure, or free from infringement of third-party rights.

16.2 The Company shall not be liable for any damages arising from the inability to use the services, except where such damages are caused by the Company’s willful misconduct or gross negligence.

16.3 The Company shall not be liable for any damages arising from computer viruses or harmful programs, except where such damages are caused by the Company’s willful misconduct or gross negligence.

Clause 17 Assignment of Rights and Obligations

17.1 A Member may not assign or transfer any rights, obligations, or contractual status under these Terms and Conditions to any third party without the Company’s prior written consent.

17.2 In the event that the Company transfers its business or any operations related to the services to a third party, the Company shall be entitled to assign its rights, obligations, and liabilities under these Terms and Conditions, as well as user information, to the transferee.

Clause 18 Management of Member Information

The Company shall collect, use, and disclose Members’ personal data in accordance with its Privacy Policy, which Members may access in full at [https://trefac-thailand.com/policies/privacy-policy]. Such collection, use, and disclosure shall be for the purposes of providing the services, operating the membership system, and any other purposes specified in the Privacy Policy.

Clause 19 Severability

If any provision or part of these Terms and Conditions is held to be void, unlawful, or unenforceable, the remaining provisions or parts shall continue to be valid and enforceable.

Clause 20 Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of the Kingdom of Thailand. Any dispute, controversy, or claim arising out of or in connection with these Terms and Conditions shall be subject to the jurisdiction of the competent courts of the Kingdom of Thailand.

Clause 21 Emergencies / Complaints

In the event of an emergency or if you have any complaints regarding the services, please contact us at [th-thailand.office@trefac-th.com].

Effective Date: September 1, 2025